Course Aims
To provide the student with the understanding of negotiation strategies
To provide the student with the necessary awareness of effective crisis management and risk analysis.
Learning Outcomes
At the end of the course the student will have the ability to:
Negotiation
- Systematic preparation for negotiation
- Define measures of success for different forms of negotiation
- Define the most effective negotiation approach
- Effectively review and evaluate negotiation strategies
- Be aware of cultural differences
Crisis Management
- Conduct business impact analysis
- Undertake Risk evaluation
- Develop control processes
- Developing and emergency responses
- Communicate responses and actions
- Coordinate with external organisations
Course Syllabus
Negotiation
- Preparation
- Forms of negotiation
- Negotiation Tactics
- Interactive Negotiations
- Power and Social influences
- Group negotiations
- Intercultural issues
Crisis Management
- Definition of risk, threats, vulnerabilities
- Countermeasures
- Risk avoidance, reduction and transfer
- Regulatory requirements
- Cost benefit analysis
- Development of recovery strategy
- Communication strategies
Recommended Reading List
Negotiation
Roy Lewicki – Essentials of Negotiation McGraw Hill - SBN-13: 9780072545821
Crisis Management
Norman R. Augustine and others: Harvard Business Review on Crisis Management (A Harvard Business Review Paperback) (Paperback)
by Michael Regester, Judy Larkin Risk Issues and Crisis Management: A Casebook of Best Practice (PR in Practice) (Paperback)
