Course Aims

To develop an awareness of the need for Operations Management to achieve strategic aims and competitive advantage.

To develop and apply effective Operations Management methods in the organisation.

Learning Outcomes

At the end of the course the student will have the ability to:

1. Understand how operations management contributes towards the strategic goals for the organisation.
2. Develop and Design operation management systems.
3. Management effectively the supply chain.
4. Develop range of systems to maintain effective and efficient operations in manufacturing and service organisations.

Course Syllabus

1. The Strategic importance of Operations Management.
2. Introduction to Operations Management and Organisational Competitiveness.
3. Developing an Operations Strategy.
4. Designing the Operations Management System.
5. Processes and Technologies.
6. Facilities.
7. Techniques of Project Management.
8. Managing the Supply Chain.
9. Techniques of Forecasting.
10. Capacity and Aggregate Planning.
11. Inventory Management.
12. Enterprise Resource Planning.
13. Statistical Process Control.
14. Waiting Line Models for Service Improvement.
15. Human Resources and their management in Operations Management.

Recommended Reading List

Mark DavisNicholas J. Aquilano Richard B. Chase, Fundamentals of Operations Management Fourth Edition McGraw Hill SBN: 0-07-255457-6

Roberta S. Russell, Bernard W. Taylor, Operations Management Prentice Hall