Course Aims

• To develop an awareness of the need for Operations Management to achieve strategic aims and competitive advantage.
• To develop and apply effective Operations Management methods within the organisation
• Develop logical thinking and skills to solve real world operational challenges

Learning Outcomes

At the end of the course the student should have the ability to:

• Understand how operations management contributes towards the strategic goals for the organisation.
• Develop and Design operations management systems.
• Manage effectively the supply chain
• Develop range of systems to maintain effective and efficient operations in manufacturing and service organisations.
• Evaluate and implement capacity planning and master scheduling.
• Appreciate the management of continuous repetitive operations, job operations, batch operations and project management.
• Discuss and exemplify quality management and process control.
• Recognize the limitations encountered in applying operations research concepts in areas such as time standards.

Course Contents

The Strategic importance of Operations Management
Introduction to Operations Management and Organisational Competitiveness
Developing an Operations Strategy

Designing the Operations Management System
Product and Service Design
Processes and Technologies
Facilities
Techniques of Project Management

Managing the Supply Chain
Objectives of Supply Chain Management
Techniques of Forecasting
Capacity and Aggregate Planning
Inventory Management
Just-In-Time and Lean Production
Enterprise Resource Planning
Scheduling

Quality
Foundations of Effective Quality Management
Statistical Process Control
Waiting Line Models for Service Improvement
Human Resources and their management in Operations Management